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Privacy policy and accessibility statement

Privacy Policy | Pure Powder

This Privacy Policy was last modified and is effective as of January 2010.


Any terms not defined in this Privacy Policy are defined in our Terms and Conditions of Use.


We are committed to safeguarding your privacy. We believe that the best way to protect the privacy of users of our Sites is to tell you what information we gather and ensure that you understand and consent to Pure Powders uses of information you provide.

Changes to Privacy Policy

We may occasionally modify this Privacy Policy and will post a notice of the effective date of the revised Privacy Policy on this page so that you are always aware of what information we collect, how we use it and under what circumstances we use or disclose it. Your use of our Site after the effective date of any modification, means you accept and agree to be bound by the Privacy Policy as modified. You should check the policy frequently to read the latest Privacy Policy. Please note that each Site may contain links to and from third party websites. We are not responsible for the privacy practices or the content of third party websites. The information practices of third party websites are not covered by this Privacy Policy.

Information we collect and how we collect it

We use the term "Personal Information" to refer to any information you provide in connection with your use of any of our Site by which you can be personally identified. Personal Information may include such things as your name, telephone numbers, email address, location. We only obtain Personal Information about you when you submit it to us, such as when subscribing to a newsletter or requesting information. By using any Site and submitting Personal Information, you consent to the collection and use of your Personal Information by us as described in this Privacy Policy. When we collect Personal Information we make an effort to include a link to this Privacy Policy on that page.

Besides Personal Information, when you access or visit our Site, we and our operational service providers and others who host our Site may use technology that can recognise, collect, and transmit information that is associated with you, but which does not personally identify you. Although the term "cookies" specifically refers to small pieces of information that is stored by your browser on your computer's hard-drive for record keeping purposes, we will use the term "cookie" to refer generically to any technology that can recognize, collect or transmit information about your visits to our Site. "Cookie" information typically includes such data as your referring domain, type of internet browser, operating system software, screen resolution, date and time of visit and other technical data related to your visit. No personally identifiable information is collected by this process.

Cookies allow our Site to recognise a users’ computer or access device each time it is used to visit our Site and cookies can keep count of how often you return to our Site. Cookies can also track how you use our Site, the pages you visit and your preferences for features and functions. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent it from accepting cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. We have sought to set up each Site so as to notify you before a cookie is used. However, if you choose to reject all cookies, you may be unable to use parts of our Site.

How we use information collected

We use information collected or obtained when you use our Site, including Personal Information, to ensure compliance with our Terms and Conditions and for our internal research purposes, such as to analyse trends, administer our Site, track user movements on our Site, gather aggregate demographic data about visitors so we can continually improve our Site. In addition, we may also use your Personal Information for the purposes set out below if you have indicated that you wish us to use your Personal Information in this way when submitting such information:

  • Market research;
  • Responding to feedback;
  • Informing you about our services which may include contacting you by telephone;
  • Sending you information that may be of interest to you.

Disclosure of Information to Third Parties

We always have the right to disclose your Personal Information to our operational service providers that we engage to assist us with our Site such as hosting, storage fulfillment and disaster recovery. We always request that our operational service providers protect your privacy and not disclose your Personal Information to third party marketers that are not associated with our Site, nor are our operational service providers allowed to use your Personal Information for their own marketing or promotional purposes.

We also reserve the right to make your Personal Information available:

  • When compelled by a governmental agency, law, regulation, a court or other legal process;
  • If we believe your use of our Site has or may violate any law, regulation or our Terms and Conditions;
  • If we believe you are or may be a threat to safety, security, property, interests or rights of us or others;
  • In order to investigate or respond to or resolve problems or inquiries or defend our interests;

Save as described above, we do not otherwise disclose information about your individual visits to any Site or information which identifies you to any third parties unless we have your prior consent.


We permit you to opt-in to receive certain communications. If at any time you want to opt-out of receiving communications or if you no longer wish your feedback to be displayed on any Site, please follow the unsubscribe or opt-out procedures.


We take the security of your data seriously. Therefore, once we receive your transmission, we make our best efforts to ensure its security on our systems. The servers we store Personal Information in are kept in a secure physical environment. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it.

It is our policy to virus check documents and files before they are posted on any Site. However, we cannot guarantee that documents or files downloaded from any Site will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. Accordingly, for your own protection, you must use virus-checking software when using our Site. You must not post or provide to us via any Site, any document or file which you believe may contain a virus. You must virus check any document or file which you intend to post or provide to us via any Site.

Unfortunately no data transmission or security program can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. You remain responsible for the security of your computer at all times.

Your rights regarding Personal Information

We aim to keep our information about you as accurate as possible and to use your Personal Information only as directed. If you would like to (i) review or change the information you have supplied us with or (ii) would like to be removed from our active marketing da

Legal Policies - Accessibility | Pure Powder

This explains how we have tried to make this website accessible to all users and how we plan to increase accessibility in the future.

Our website is built to meet W3C A standards for accessibility. This involves using clear labelling so users know where a link or button is taking them and the type and size of documents they are downloading. We have attempted to use Plain English throughout the site to increase accessibility.

PDF files

Some of our documents are currently only available as PDF (Portable Document Format) files. Find out more about PDF files and how to access them.

Text size

You can increase the size of the text on our web pages by reconfiguring your web browser, as follows: Select 'View' in your browser menu, then 'select text size/larger' or 'increase font'.


All relevant images have text descriptions explaining what the image is about. This description will be read out by screen readers, and will be displayed if you hover your cursor over the image.

Navigating without a mouse

  • You may use the 'arrow' keys to scroll up and down a page.
  • You may also use the 'tab' key to move from one link to the next, in sequence, then press the 'return' or 'enter' key to select a link.
  • You may use the 'backspace' key to go back to the previous page.